FAQ

CAN I COLLECT MY ORDER FROM EARTHYMA PRODUCTS DIRECT?

Yes, you can collect from us in Magill, South Australia. choose "PICK UP FROM EARTHYMA DIRECT" at checkout. Email us at hello@earthyma.com.au for more information. There will be no shipping surcharge.

LOCAL DELIVERY SURCHARGE:

For a surcharge of $5, we can deliver your order to suburbs within the following South Australian COUNCIL areas:

Adelaide, Campbelltown, Norwood, Payneham & St Peters, Burnside, Unley and Tea Tree Gully

To utilise click at checkout DELIVER PERSONALLY - CERTAIN ADELAIDE SUBURBS ONLY

LOVE THE ECO NATURAL WIPES AND WOULD LIKE TO REFILL? 

Once finished the contents, order here. You can swap your empty container for a full container at the discounted rate of $7 (bulk discounts apply).


We are happy to arrange collection of the empties and deliver full containers if your suburb is within the following COUNCIL areas: Adelaide Campbelltown, Norwood, Payneham & St Peters, Burnside, Unley and Tea Tree Gully.

Once you have made the order, we will contact you one day prior to delivery day and request you leave your empties at your front door. We will then deliver the wipes and leave the full ones in a safe place. Payment can be made by bank deposit or order through our website

DO YOU REUSE THE CONTAINERS FOR WIPES REFILLS?

YES! The wipes containers can be used again and again and again... If you purchase a new container you will receive a brand spanking new container.

Kindly note that refill containers have been used prior. Quality control is extremely important to us, therefore we always thoroughly clean and sanitise the wipes containers between every single use. When possible we try and give your same containers back to you.

PRODUCT TURN AROUND TIME:

We will aim to get your products to you as soon as possible, however please allow between 2-5 days for delivery, collection or shipping.

STORAGE:

Due to the nature of our products, it is important to keep them in a cool, dry place and away from direct sunlight. Please refer to product labels for the best before.

CAUTION:

Pregnant and breastfeeding women, and those with epilepsy or other potentially serious health conditions should use essential oils with caution and check with their doctor before use. Please contact us direct if you would prefer we make your wipes or any other products without essential oils.

DISCLAIMER:

The statements regarding these products have not been evaluated by Therapeutic Goods Administration. Earthyma Products are not intended to diagnose, treat, cure or prevent any disease. The information on this website or pertaining to Earthyma products are designed for educational purposes only.